Why is everyone smiling paul spiegelman

It is no coincidence that many most? They also have the highest retention rate of valued employees and far more applicants for an open position than do any of their competitors.

In fact, those who work for competitors are the most eager to work for them. This is an especially personal book and it must be because Spiegelman is obviously a passionate as well as a thoughtful and sensitive person. However, what he shares is really not about him; rather, it is about others within and beyond the Beryl organization who have found joy for themselves and created joy for others in the modern workplace, one in which, regrettably, joy is seldom experienced.

However different high-performance organizations may be in every other respect, all of them are transparent in terms of communication, cooperation, and most importantly, collaboration.

I wrote it as an appeal for old-fashioned values in the commercial arena, with special emphasis on treating coworkers well. There is a great deal of substantial value to be learned from this book. That said, the challenge to each reader is to apply lessons learned effectively and consistently. Awaiting them is what Jeffrey Pfeffer and Robert I. It remains for each reader to apply effectively what she or he has learned.

Robert Morris Top 20 Amazon. He knows that the secret to building a culture of excellence starts with a focus on people. In his book, Why is Everyone Smiling? As the CEO and co-founder of Beryl, Spiegelman has first-hand experience building a successful company from the ground floor up. In order to build a reputation as a service-centered company that goes above and beyond the expected to thrill its customers, Beryl went above and beyond to excite and thrill its employees.

The results have been stellar. Their story of the Beryl Corporation is one worth sharing. It reminds us to never lose sight of our vision and to remain true to our values in virtually every decision. The first-person, connect to purpose employee stories at the end of each chapter are powerful. This is a must read for any leader with a large numbers of employees. As I read your words it makes me stop and realize that we need to continue to focus on our most important asset — the people who make up the face of our organizations.

Although my hospital was No. It truly sounds like you have an amazing, special place there, and one that you guard and guide carefully. I guess what struck me the most is that while on paper there is so much that is vastly different about the nature of our business, when you get down to the true basics, there is a great deal of similarity between what you endeavor to do for the callers and your co-workers, and what we strive to do here. Granted, we probably have a lot more guests that are celebrating than the calls that your co-workers take, but the mission in many ways is the same: giving our guests the best experience we can possibly provide.

We want to exceed the expectations of every guest that walks into one of our properties. I got your book and kind note. Average rating 3. Rating details. Sort order. Start your review of Why Is Everyone Smiling? Jul 25, Robert rated it it was amazing. Paul Spiegelman Brown Books Spiegelman is obviously a passionate as well as a thoughtful and sensitive person. However, what he shares is really not about him; rather, it is about others within and beyond the Beryl organization who have found joy for themselves and created joy for others in the modern workplace, one in which, regrettably, joy is seldom experienced.

However different high-performance organizations may be in every other respect, all of them are transparent in terms of communication, cooperation, and most importantly, collaboration. I wrote it as an appeal for old-fashioned values in the commercial arena, with special emphasis on treating coworkers well. It remains for each reader to apply effectively what she or he has learned. Mar 24, Courtney added it. No, I haven't decided to start reading corporate culture theory; I just have to read this for work.

There are no discussion topics on this book yet. Be the first to start one ». About Paul Spiegelman. Paul Spiegelman. Paul Spiegelman is founder and CEO of BerylHealth, a patient experience company dedicated to improving relationships between healthcare providers and consumers and The Beryl Institute, a membership organization that serves as the premier thought leader on improving the patient experience in healthcare; Paul also founded the Small Giants Community, a global organization that brings together leaders Paul Spiegelman is founder and CEO of BerylHealth, a patient experience company dedicated to improving relationships between healthcare providers and consumers and The Beryl Institute, a membership organization that serves as the premier thought leader on improving the patient experience in healthcare; Paul also founded the Small Giants Community, a global organization that brings together leaders who are focused on values-based business principles.

Paul is leading a unique, people-centric culture that has remarkably high employee and customer retention rates. Paul is a sought-after speaker and author on executive leadership, entrepreneurship, corporate culture, customer relationships and employee engagement. To learn more about Paul, please visit www. I was drawn to it because of the title — I found it pretty catchy and reading the first chapter, I was under the impression that this book focuses on how the CEO created an environment that people would enjoy working in.

So I thought that I might give it a shot. The author describes numerous occasions of himself being generous and giving our things to his employees, saying that they help in creating a sense of family. Do you still consider it giving, when you view giving as an investment?

Or when you give your employee a car, but publicise it as a PR stunt to boost company morale? If your intentions are not genuine, is it really possible to form the bond that people really want?